This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
1. Information We Collect
- Personal Data: Full name, billing address, delivery/shipping address, email address, and phone number provided during account creation or checkout.
- Transaction Data: Order history, invoice records, and delivery status. (Note: Payment details are securely processed directly via RBI-approved payment gateways; we do not store full credit/debit card details).
- Verification Media: Photographs and unboxing videos submitted for verifying damaged or defective product claims under our Return Policy.
- Technical Data: IP address, browser type, device information, and site interaction data via essential cookies.
2. Purpose of Data Collection We process your personal data strictly for specified, lawful purposes:
- Fulfilling, shipping, and delivering orders placed on kartikpottery.in.
- Sending transactional communications, order confirmations, and tracking updates.
- Evaluating and resolving damage/defect claims within the mandatory reporting window.
- Complying with tax laws (GST), accounting regulations, and statutory mandates under Indian law.
3. Data Sharing & Third-Party Disclosure We do not sell, rent, or trade personal data. We disclose data solely to enable service delivery:
- Logistics & Delivery Partners: Courier agencies tasked with delivering your orders.
- Payment Gateways: RBI-regulated payment processors to process online transactions securely.
- Legal Authorities: Regulatory or law enforcement authorities upon receiving a valid, legally binding order.
4. Data Protection & Storage
- We maintain administrative, technical, and physical safeguards as mandated under Section 43A of the IT Act, 2000 to protect data against unauthorized access, loss, or misuse.
- Data is stored securely on servers with restricted access granted only to authorized personnel.
5. User Rights (Under DPDP Act, 2023) As a Data Principal under Indian law, you have the right to:
- Access a summary of your personal data processed by us.
- Request correction or updating of inaccurate or incomplete personal data.
- Withdraw consent for data processing (subject to legal or contractual obligations).
- Request erasure of personal data that is no longer required for business or legal purposes.
6. Grievance Redressal Officer In compliance with the IT Act, 2000 and DPDP Act, 2023, you can address privacy queries or grievances to our designated Grievance Officer:
- Name / Title: Grievance Officer — Kartik Pottery
- Website: kartikpottery.in
- Grievance Email: kartikpottery@gmail.com
- Response Window: Grievances will be acknowledged and addressed within 15 days of receipt.